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  1. Introduction
    Welcome to www.lockhardwarehub.com (hereinafter referred to as “the Website” or “we”). This Refund & Returns Policy outlines the procedures and conditions for requesting a refund or return of products purchased through our Website. By making a purchase on our Website, you agree to be bound by this Refund & Returns Policy.
  2. Eligibility for Refund and Return
    You may request a refund or return of a product if:
    The product is defective or damaged upon arrival.
    The product does not match the description on the Website.
    The product is the wrong size, color, or model and the error was made on our part.
  3. Return Process
    To request a return, please follow these steps:
    Contact our customer service team within 14 days of receiving the product via email at [woocommerce_admin_eamil]
    Provide your order number, the product you wish to return, and the reason for the return.
    Our customer service team will review your request and provide you with a return authorization number and return shipping instructions.
    Package the product securely and include the return authorization number on the package.
    Ship the product back to us within 14 days of receiving the return authorization.
  4. Refund Process
    Once we receive and inspect the returned product, we will process your refund as follows:
    For defective or damaged products, we will issue a full refund, including the original shipping cost.
    For products that do not match the description or are the wrong size, color, or model due to our error, we will issue a full refund, including the original shipping cost.
    For other returns, we will issue a refund for the product cost only, and you will be responsible for the return shipping cost.
    Refunds will be issued to the original payment method and may take 48 hours to appear on your account.
  5. Restrictions on Refunds and Returns
    The following items are not eligible for refund or return:
    Custom or personalized products.
    Products that have been used or altered.
    Products that are not in their original packaging or are missing parts.
  6. Changes to Refund & Returns Policy
    We reserve the right to update this Refund & Returns Policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically for any updates or changes.
  7. Contact Us
    If you have any questions or concerns about this Refund & Returns Policy or your order, please contact us at:
    ‌Email‌: [email protected]
    ‌Address‌: 137 West Ave, Tuscarora, Nevada 89834, United States
    By making a purchase on our Website, you signify your acceptance of this Refund & Returns Policy. If you do not agree to this policy, please do not make a purchase on our Website.